FAQ

For products that are "checking stock," this is displayed when we have reached the planned sales quantity and are considering additional sales, or when there is a cancellation due to non-payment and there is a possibility that the remaining quantity will be resold.

Therefore, you cannot purchase an item while it displays "Checking stock."

In addition, the timing of resale is irregular, so we are unable to answer any inquiries.
Please note that if we are unable to secure stock, the display will be changed to "SOLD OUT."

It is possible that you have settings set up to receive emails from designated domains.
Please set up your email so that you can receive emails from noreply@higedan-store.jp.
In addition, the order confirmation email is sent automatically from the system, so if you do not receive it, it may be that your settings do not allow you to receive "emails sent from the system", "emails containing URLs", "automatically sent emails", etc. Please check your reception settings.
If you do not receive an order confirmation email, please check your order details in the "Order History" section of your [My Page].

We apologize for the inconvenience, but please check your email reception settings.

Once an order has been completed, it is not possible to add/change order details, change the payment method, or cancel the order.
Please consider carefully before placing your order.

Please select "Same as shipping address" here.
Even if you select [Use a different billing address] and change your address, we will not send an invoice to the changed address.
Please note.

You cannot change the delivery address yourself after you have completed your order.
Please be sure to contact us by email using the inquiry form with the following information:

・Order number ・Subject: Please write "Request to change delivery address" ・Inquiry details: Please write "Name, postal code, address, and phone number used at time of order" and "Name, postal code, address, and phone number of new address"

We will notify you once the change process is complete.
If you do not receive a reply within three business days (excluding weekends and holidays), please contact us again using a different email address.
Once we have begun preparing your order for shipping, we will not be able to make any changes, even if you contact us.
*It is not possible to change the delivery address to a delivery company office, post office, or convenience store.

This is a payment agency service.
If you wish to pay at a convenience store or by PayPay, please select this option when choosing your payment method.

We accept credit card payments, convenience store payments, PayPay, and Amazon Pay.

The number required for payment will be displayed on the screen when you complete your order.
You will also receive an automatic email from KOMOJU with the payment number. *This email was sent from "no-reply@komoju.com".
If you did not take a note of your payment number when you completed your order, and were unable to receive emails from KOMOJU due to domain settings, etc., you will not be able to confirm your payment number. Please place your order again.

If the payment deadline has passed for any reason, we will not be able to accommodate you.
In that case, we will cancel your order and you will need to place a new order.

Once the payment is complete, KOMOJU will send you an email to notify you that your payment has been completed.
If you have email reception settings, please disable the "@komoju.com" filter and set it up so that you can receive emails from no-reply@komoju.com.

Payment will be made after your order is placed, so please check the withdrawal date listed on your statement for the month following the month in which you placed your order, or the month after that.
In addition, the name will appear on your card statement as "Official HIGE DANdism ONLINE STORE."
Payment can only be made in a lump sum.

Even if your order is cancelled due to payment expiring, the payment status will be displayed as [Pending].
Please click on the order number to see the cancellation date.

■Customers who ordered "Arena Tour 2024 - Rejoice -" goods will receive a refund of 9% for the payment confirmation amount until Sunday, September 8, 2024 (order confirmation amount if payment is made by credit card, PayPay, or Amazon Pay). Scheduled to ship by Friday, March 13th.



Payments confirmed after September 9th (Monday) (order confirmations for credit card, PayPay, and Amazon Pay payments) will be shipped sequentially after September 17th (Tuesday).

Please note that we cannot guarantee delivery until the Fukuoka performance.



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Shipping times vary depending on the product you order, so please check the details page for each product.

*For products that do not have a shipping date listed on the product details page, payment will be made within 7 business days after confirmation of payment if the payment method is convenience store payment (KOMOJU), or after order confirmation if payment is other than that (*Saturdays, Sundays, and Holidays) It will be shipped within 7 days (excluding shipping).

*Since the term refers to ``shipment'' rather than ``arrival,'' the actual number of days it takes to deliver the item will vary depending on your area and transportation conditions.

*If you order products with different scheduled shipping dates at the same time, they will be shipped together according to the product with the latest scheduled shipping date.

*Items sold at venues such as events may take more than 10 business days to ship depending on inventory status.

*Specification of delivery date and time, delivery method, and special packaging such as gifts cannot be accepted.

*Products will be delivered by Yamato Transport, Sagawa Express, or Japan Post. You cannot specify a delivery company.



Once your order has been shipped, you will receive an order completion email, so please check it. The email will contain your "customer's tracking number" so you can check the transportation status yourself.

You can also check the shipping status under "Order History" on "My Page".

If the customer is not present at the time of delivery, please follow the delivery notification form posted by the delivery company to receive the product.

In the case of Nekoposu, the item will be mailed and delivered to the mailbox (if it doesn't fit in the mailbox, it will be returned).

If the item is not received within the storage period, it will be returned to the sender. Please note that the shipping charges incurred when re-shipping the product will be borne by the customer.

If the product has not been delivered even after one month has passed since your order date (or estimated delivery date for pre-ordered products), please contact us using the inquiry form on the site.

We cannot accept any returns as orders will be shipped based on order number.
Can I specify the delivery date and time or delivery company?

We cannot accept requests for specific receipt dates and times or delivery companies.

Please send a photo of the defective product to the email address below within 7 days of receiving the product.

Once we have confirmed that the product is defective, we will exchange it for the same product.
Please note that we do not accept returns.

*We cannot accept exchanges in the following cases: - Products that have been used - Products that have been purchased more than 7 days ago - Products that have been damaged or soiled while in the customer's possession - Products with minor manufacturing defects that are generally considered to be within the range of acceptable quality

Please enter "Regarding the initial defect at Official HIGE DANdism OLNINE STORE" in the subject line of your email, and then clearly state the following information in the body of the email.
・Order number ・Name of the person who placed the order ・Product name ・Size ・Color ・Defective condition

[Email address]
info@higedan-store.jp
*We accept inquiries 24 hours a day, but replies will only be sent on weekdays. *We will reply within approximately 3 business days (approximately 3 days excluding Saturdays, Sundays, and holidays).
If you do not receive a reply email, this may be due to your email settings, so please contact us again using a different email address.
If you receive the email via gmail, it may have been automatically sorted into the spam folder, deleted folder, or other folder. If you do not receive the reply email in your inbox, please check each folder.

If you have forgotten your password, you can check it from the [Login] page.
After accessing the [Login] page, click the [Forgot your password?] button, enter your registered email address, and then click the [Submit] button.
An email titled "[Official HIGE DANdism ONLINE STORE] Password Reset" will be sent to your registered email address, so please check it.

We aim to respond within three business days (excluding Saturdays, Sundays, holidays, New Year's holidays, and summer holidays).
If you have not received a reply email even after waiting that long, please contact us again from a different email address as this may be due to an issue with your email reception settings.

Furthermore, we will read all emails containing opinions, requests, comments, etc., and use them as a reference for future operations.
Please note that we will not reply to your inquiry.

*Replies to inquiries will be sent from "info@higedan-store.jp".

*Even if you send an inquiry email to the automated email address "noreply@higedan-store.jp", we will not be able to confirm the content or reply to you as this is a delivery-only address.

*Please contact us well in advance regarding any inquiries regarding ordering.
Please note that we may not be able to respond in time to inquiries made the day before or on the day of the order deadline.

If you received the email via gmail, it may have been automatically sorted into the spam folder, deleted folder, or other folder.
If you do not receive a reply email in your inbox, please check each folder.

If you have checked the [Frequently Asked Questions] but your question is not resolved, please contact us using the email form.

If you have already placed an order, please be sure to let us know your order number.
*Please refrain from making inquiries regarding anything other than mail order.

Official Hige Dandism
"Contact Us

24-hour reception, but replies will only be sent on business days (weekdays excluding weekends, national holidays, year-end and New Year holidays, and summer holidays)